Senior Manager - India - Firstsource

Firstsource India

6 days ago

Upper Management / Consulting

Description

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.

To know more about Firstsource please visit our website

Job location : Remote

Position :Senior Manager- Process Excellence

Division : BPO

Experience : 10-15 years of experience in Mortgage Mandatory.

Roles & Responsibilities:

· Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses

· Develop and implement strategies to drive digitization, automation, and process improvement initiatives

· Assess, Identify, and deploy intelligent automation through generative AI, Conversational bots to the aligned automation

· Ability to analyse customer behaviour based on NPS/CSAT. Suggest significant changes through digital transformations.

· Map customer journeys and identify issues/opportunities for process re-engineering and digital enhancement.

· Engage with senior stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress.

· Ensure the use of problem solving and root cause analysis where necessary

· Deploy framework to improve Process performance on the shop floor.

· Responsible for generating business impact for the clients using the CI methodologies and frameworks

Qualifications:

· Bachelor's degree in any discipline

· US Mortgage servicing experience. Both Voice & Backend

o Contact – Borrower Queries, Call scenarios, Call Centre metrics etc

o Backend – Modification documents, Claims etc

o Should have detailed understanding Origination/post-closing (preferred) or any other mortgage domain

· Lean Six Sigma Certification – Green Belt (Certification & Successful Project Completion)

Knowledge and expertise/skills required:

· Ability to analyse and interpret quantitative and qualitative data using excel or other statistical tools and translate insights into impactful recommendations

· Strong verbal and written communication skills

· Excellent presentation skills with proven competency in MS Excel and Powerpoint.

· Expert in change management and driving transformation

· Proven ability to build solid relationships with global, regional and local stakeholders at all levels

· Skillful in leading teams and working with global team(s)

Contact details

Neelam Sharma

Email-

Manager/ Senior Manager

1 week ago

IGT Solutions India

Job Description · Position: Manager/Sr Manager - M&A (Corporate Development) · Location: Mumbai / Gurgaon / Bangalore (Remote) · Profile Summary · IGT Solutions is looking for a Manager/Senior Manager - M&A (Corporate Development) to execute fast-moving M&A projects aligned to IG ...
Senior Manager

1 week ago

Get Me Therapy India

As a Senior Manager, Alliances, you will identify and develop opportunities to strengthen and expand Get Me Therapy's long term & strategic partnerships across a spectrum of business sectors. This includes prospecting and outreach, managing a pipeline of partners, presenting the ...
Senior Manager

4 days ago

Providence India India Full time

Senior Manager -Oracle Cloud Technology and Infrastructure · Enterprise Business Applications · How is this team contributing to vision of Providence · EBA team is responsible to provide Oracle ERP Implementation Support across Finance, SCM and HCM domains. We cater to Functional ...
Senior Manager

6 days ago

Bristlecone India

Must have strong experience in data migration activities: · Functional competency is required around the following areas: · 1.Product Safety · 2.Specification Management · 3.Phrase management · 4.SDS Distribution · 5.Dangeous Good Management · 6.PLM Recipe Managemnt · 7.DMS ...
Senior Manager

11 hours ago

Chargebee India

About Chargebee · Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, , and others. Thousands of SaaS and subscription-first businesses ...
Senior Manager

4 days ago

Colliers International Philippines India Full time

Job Description · Desired Candidate Profile: · Candidate must have 15+ yrs of experience in township and retail projects · Candidate must have strong exposure in project management, project execution, safety, quality, planning, techno commercial and team handling role. · Roles an ...
Senior Manager

1 week ago

PERSOLKELLY India India Full time

Objectives: Establish an overall Procurement Department and strategy which identifies, prioritizes, evaluates, and manages procurement needs and opportunities. · Provide coaching and mentoring for staff delegated authority to perform procurement functions. · Perform procurement f ...
Senior Sales Manager

2 days ago

SourceHOV India

Job Summary: · We are looking for a high-performing Senior Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans an ...
Scrum Master

5 days ago

Bloom Consulting Services India

NA · Experience · **7 - 10 years** · Offered Salary · Notice Period · **Not Disclosed** · Good confidence in practicing Agile principles · - With Facilitator, Coach, Mentor mindset and not a typical project manager/PMP/CSM material · - Excellent communication skills · - Excellent ...
Administration Assistant

5 days ago

Bloom Consulting Services India

NA · Experience · **2 - 3 years** · Offered Salary · Notice Period · **Not Disclosed** · **Administration Assistant** · **Gender : Female** · **Qualification : Graduate/Post Graduate** · **Experience : 2-3 Years of Experience** · **Languages : Excellent English Oral and Written** ...
Retail Agri-hgh-sales Officer

3 days ago

HDFC Bank India

**Group Company**: HDFC Bank Limited · **Designation**: Retail Agri-HGH-Sales Officer · **Office Location**: Ilaichipur Ilaichipur (Branch) · **Position description**: · Support Business team through various data analysis, telecalling etc. · **Primary Responsibilities**: · - Co-o ...
Executive - Ssi Pm

3 days ago

DHL India

Understand customer biz · - Plan and deliver tasks and in agreed time scales · - delivering biz SLA and KPI · - Maintaining high level of accuracy and completeness to the tasks performed relating to day-to-day transactions in system · - Responsible for creation of users, location ...
Microstrategy Administrator

2 days ago

Luxoft India

Remote India, India · Other Packaged Software · Cross Industry Solutions · 17/04/2024 · Req. VR-104594 · **Project description**: · **Responsibilities**: · MicroStrategy Admin activities and maintenance of MicroStrategy servers from OS and MicroStrategy tool perspective · Server ...
Investment Officer

1 day ago

Enabling Qapital India

**Introduction** · Enabling Qapital Ltd. (EQ) is a FINMA-regulated leading Impact Asset Manager dedicated to a world where investments provide a financial and social return. · Following the objective of having a positive economic, social, and environmental impact, EQ currently ma ...
Retail Agri-kgc-sales Officer

2 days ago

HDFC Bank India

Department- KGC- Job posted on- Feb 21, 2024- Employee Type- Permanent-Sales Vertical- Experience range (Years years**Group Company**: HDFC Bank Limited · **Designation**: Retail Agri-KGC-Sales Officer (SBU44-4_2084_100127) · **Office Location**: SUNDER NAGAR Raipur (Branch) · ** ...
Retail Agri-kgc-sales Officer

1 week ago

HDFC Bank India

Department- KGC- Job posted on- Feb 13, 2024- Employee Type- Permanent-Sales Vertical- Experience range (Years)- 0 - N.A.**Group Company**: HDFC Bank Limited · **Designation**: Retail Agri-KGC-Sales Officer (SBU44-4_1936_100127) · **Office Location**: Bina, Bina · **Position desc ...
Personal Assistant

1 week ago

Kaapro Management Solutions India

Opening: 2 Nos.- Job ID: Employment Type: Full Time- Reference: · - Work Experience: 0 To 2.0 Year(s)- CTC Salary: 1.80 LPA TO 2.40 LPA- Function: Admin/Secretarial/Front Office- Location: · - Chatral · Posted On: 17th Feb, 2023 · **Personal Assistant Responsibilities**: · - Repo ...
Executive Assistant

2 days ago

Oracle India

Reporting directly to the Senior Vice-President, the Executive Assistant provides executive support in a one-on-one working relationship.Handles details of a highly confidential and critical nature. Collects and prepares sensitive information for use in discussions and meetings w ...
Ios Architect

5 days ago

Bloom Consulting Services India

NA · Experience · **8 - 12 years** · Offered Salary · Notice Period · **Not Disclosed** · Job Description: · **IOS Architect** · - Lead and manage iOS team · - Collaborate to define the product; interface with many stakeholders in the company to drive product decisions and schedu ...
Finance Business Partner

1 day ago

BuroHappold Engineering India

**Finance Business Partner** · Commercially and strategically focused, the position will support the practice's growth into the KSA and increasing complexity of our projects, providing insightful financial inputs and contributing to streamlining the processes to ensure better mar ...