Customer Success Associate - Bengaluru, India - PyjamaHR

PyjamaHR
PyjamaHR
Verified Company
Bengaluru, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
We are looking for a Customer Success Associate who can develop and maintain long-term business relationships by serving as an internal advocate and client liaison for our HR Tech tool PyjamaHR


As Customer Success Associate you will be building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.


Key Responsibilities:


  • Own overall relationship with new clients, which includes managing onboarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Communicate effectively with both internal and external seniorlevel management to understand customer needs, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.
  • Provide critical insights to the product team as a means to improve our developing platform.
  • Contribute to initiatives outside of customer conversations that better the customer experience, both lowtouch and hightouch.
  • Effectively maintaining client relationships with followup, collecting regular feedback.

Required Skills:


  • Minimum experience of 1 to 2 years.
  • Experience working with B2B products, SaaS products.
  • Working experience in a startup might be an added advantage.
  • Technical curiosity or experience, willingness to learn new things
  • Proven ability to educate executive decisionmakers, building and maintaining relationships with them.

Pre-requisites:


  • MUST have excellent communication and written communication skills
  • Quick learner, adaptable to changing business needs
  • Multitasking skills

About Us:

PyjamaHR is the world's Best FREE applicant tracking system (ATS) and recruitment software. It transforms the recruitment process by reducing the effort and time taken for each task in the hiring lifecycle.

Currently, we are in the process of closing a funding round by some of the top Indian & US investors and are looking forward to scaling rapidly.

Join us to be a part of the journey


Benefits/Perks:

PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages and weekly team outings


Salary Range: 5LPA -8LPA

Location:
Bangalore (Koramangala - 8th Block)


Salary:
₹500, ₹800,000.00 per year


Benefits:


  • Food provided
  • Health insurance

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus
Expected Start Date: 01/05/2023

  • Health insurance
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