Guest Relations Executive - Hyderabad, India - NOVOTEL

NOVOTEL
NOVOTEL
Verified Company
Hyderabad, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Company Description


Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.

The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres.

The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family.
  • Career development opportunities with national and international promotion opportunities

Job Description:


Primary Responsibilities

  • Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport.
  • Responsible for Reception, Concierge operations, Hospitality and Cashier.
  • Liaise with different departments for smooth and coordinated work.
  • Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
  • Ensure to interact with the guests & enable the team to understand guest requirements.

Operational Management

  • Adhere to the Standard Operating Procedures & policies.
  • Check outstanding of inhouse guests on a daily basis.
  • To check whether the following records are kept in order and up to date.
- "C" forms

  • Reception / Information Log Book
  • Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
  • Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
  • Check the grooming and hygiene of the team.
  • Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
  • Ensure that newspapers and parcels are delivered in the rooms without delay.

Qualifications:


Knowledge and Experience

  • Diploma in Tourism / Hospitality Management
  • Minimum 1 year of relevant experience
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Selfmotivated and energetic
  • Must be wellpresented and professionally groomed at all times
More jobs from NOVOTEL
See all jobs of NOVOTEL