Customer Support - West Mambalam, Chennai, Tamil Nadu, India - SA Technologies Inc.

SA Technologies Inc.

Verified Company

West Mambalam, Chennai, Tamil Nadu, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Answers to customers on product and service related questions; suggesting information about other products and services.

Maintain customer records by updating account information.
Resolves level 2 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Forwards all details of potential customers to Account Manager/Dealer Channel Sales by collecting customer information
Contributes to team effort by accomplishing team metrics and SLA
Provides all billing related information to customers help in resolving any billing issues
Receives, processes and verifies the accuracy of requests from customers utilizing the company's internal tools and systems
Ensures and provides quality service to both internal and external customers.
Receives inquiries and contacts the organization's other departments to resolve a variety of account related issues
Responsible for actively ensuring the retention of the customer base which includes promoting the service and products to existing customers
Participates and provides expertise as a member of the Client Relations Group

Attends regular meetings and feedback sessions

Job Information:

Job Opening ID

SA-7654-JOB
***Work Experience

1-3 years
***Industry

IT Services
***City

Mambalam
***State/Province

Tamil Nadu
***Country

India
***Zip/Postal Code

**600113