- Support the QA team in all break resolutions.
- Ensure that all queries raised by the clients are resolved within the given TAT.
- Supports the product development team by providing expert tech support throughout the inspection process for better improvement at the productcustomer level.
- Analyze the pattern of queries raised by the clients to mitigate to prevent the recurrence and future defects.
- 2+ years of experience in ticket resolution and manual testing.
- You should have expertise in running queries in SQL and resolving them.
- Handson experience in API Testing using Postman.
- Handson with Ticket Management tools and databases.
- Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and customer support.
- Experience with industrystandard tools for defect tracking, source code management, test case management, and other management and monitoring tools.
- Strong ability to work independently in a technofunctional environment.
- Ability to multitask and manage client queries efficiently.)
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Tech Support Engineer - bangalore, India - Dashhire
Description
As a part of our Tech Support Team, you will be responsible for resolving client queries and tickets within the given TAT.
Responsibilities :
Requirements :