Service Front Executive - Ahmedabad, India - Unicorn Infosolutions Pvt. Ltd (Apple Authorised Service Provider)

Unicorn Infosolutions Pvt. Ltd (Apple Authorised Service Provider)
Unicorn Infosolutions Pvt. Ltd (Apple Authorised Service Provider)
Verified Company
Ahmedabad, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Jd of service engineer


Designation :
Service Engineer


Job location :
Ahmedabad


Job responsibility:

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues of any apple product.
  • Ask customers targeted questions to quickly understand the root of the problem
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
Education and Experience required

  • Freshers and experience both can apply
  • Any Graduate

Salary:
₹10, ₹15,000.00 per month


Schedule:

  • Day shift

Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Currently working at which store ?
  • Have you have experience regarding iPhone & MacBook Service?

Experience:


  • Mobile device management: 1 year (preferred)
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