Aftersales Executive - Delhi, Delhi, India - Uboard India Limited
Description
Position Summary:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries and concerns regarding products/services.
- Coordinate with internal departments, including sales, logistics, and technical support, to address customer issues and ensure timely resolution.
- Handle customer complaints and escalations, investigating the root cause of issues and implementing corrective actions as needed.
- Build and maintain strong relationships with customers through regular communication and followup to ensure their ongoing satisfaction and loyalty.
- Provide product/service information, demonstrations, and troubleshooting assistance to customers as needed.
- Process returns, exchanges, and refunds according to company policies and procedures.
- Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system.
- Collaborate with crossfunctional teams to identify areas for improvement in products, services, or processes based on customer feedback.
- Assist in the development and implementation of aftersales support strategies and initiatives to enhance customer satisfaction and loyalty.
Qualifications:
- Bachelor's degree or equivalent practical experience in business, marketing, or a related field.
- Proven experience in a customer service or aftersales support role, preferably in [Toy industry].
- Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders.
- Strong problemsolving and decisionmaking abilities, with a proactive and solutionoriented approach.
- Ability to multitask, prioritize tasks, and manage time efficiently in a fastpaced environment.
- Proficiency in using CRM software and other relevant tools/systems for managing customer interactions and data.
- A customercentric mindset with a passion for delivering exceptional service and exceeding customer expectations.
Job Types:
Full-time, Permanent, Fresher
Salary:
₹14, ₹16,000.00 per month
Schedule:
- Day shift
- Morning shift
Experience:
- total work: 1 year (preferred)
Work Location:
In person
Speak with the employer
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