Vendor Order Coordinator - Pune, Maharashtra, India - Outsourced well
Description
Role Summary:
The Vendor Coordinator role sits within the Service Delivery team.
This team is composed of skilled individuals responsible for a range of disciplines, which include task allocation and coordination of work activities, service delivery and follow-up of delivery progress.
Efficient and timely coordination of Vendor delivery is vital to ensure GTT's customers receive the highest quality of service delivery.
Job Scope/Supervision:
The Vendor coordinator will place orders with our vendor for circuits then track each order through completion, keeping all stakeholders updated on the progress.
Duties and Responsibilities:
- Responsible for all deliveries assigned to him/her.
- Manage third party resources ensuing that the customer's orders are delivered on time and to the specified quantity and technical requirements.
- Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being communicated to customers during the entire delivery life cycle.
- Direct planning of vendor installations with customer site contacts.
- Ensure vendor handover documentation is provided and accurate.
- Proactively develop and improve validation checks per service and in the delivery process supporting system automation and process improvement.
- Provide support and advise to other members of the delivery team as needed.
- Proactively escalate to manager when needed.
Required Experience/Qualifications:
- Bachelor's degree certificate recognized by the government or posses equivalent qualification recognized by UGC/AICTE/ NAAC/ DTE. This should be a fulltime degree course recognized by the Central/State Government of India.
- Education gap should be a maximum of 2 years, if any, between 10th and graduation.
- Minimum of 2 years experience in telecommunications with a knowledge of the European and/or US markets. Preferred 2+ years experience as a Vendor Coordinator, Service Delivery Coordinator or similar role.
- Excellent written and verbal communication skills in English. Additional European languages are a plus.
- Ability to present ideas and facts in a convincing way gaining commitment and support.
- Proactive nature. Anticipates and analyse problems then determine appropriate solution or alternative.
- Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the "big picture".
- Ability to remain flexible and perform effectively in changing environments.
- Personal focus on continuous improvements.
- Proficient in MS suite including Outlook, Word, Excel, PowerPoint and Visio
Desirable Experience/Qualifications:
- Bachelor's degree or higher degree, preferably in telecommunications field.
- Telecommunications experience in Service Delivery or NOC.
- Knowledge of telecommunications networks including IP/Packet Transmission.
Hours/Travel/Shift:
Night Shift. Full time employees will work a 40 hour week (8 hours per day excluding 1 hour for meal). Shift will be Monday - Friday during US or European business hours.
Pay:
₹200, ₹400,000.00 per year
Schedule:
- Day shift
- Rotational shift
Application Question(s):
- Experience in Telecom industry
- Knowledge in UK/US Market
Experience:
- total work: 2 years (preferred)
Work Location:
In person
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