Customer Service Representative - Mumbai, India - Watchyourhealth India Private Limited

Watchyourhealth India Private Limited
Watchyourhealth India Private Limited
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Location - Thane

  • Understanding the products and services provided by the company.
  • Preparing company policies and procedures.
  • Developing training lessons with service delivery systems.
  • Managing a team of Customer Support Representatives.
  • Resolving customer complaints and queries.
  • Providing detailed information to customers.
  • Monitoring the performance of individual representatives.
  • Maintaining records of each phone call for future reference.
  • Assisting the HR department with hiring new employees.
  • Providing the new employees with training sessions for enhancing their skills.
  • Offering exceptional customer service and satisfaction.
  • Following up with customers for any further information.
  • Taking feedback from the customers.
  • Negotiating the terms and conditions with the customer.
  • Contributing the work to the company's knowledge base.
  • Maintaining a healthy relationship with the clients.
  • Adhering to the company's rules and regulations.

Requirements:


  • Bachelor's degree in Business Administration or a related field.
  • 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
  • Good knowledge of managing the performance of the team.
  • Exceptional verbal and written communication skills.
  • Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.
  • Phenomenal conflictresolution skills.
  • Good problemsolving abilities.
  • A customeroriented individual.
  • Ability to meet deadlines and prioritize tasks.
  • Excellent negotiation and sales skills.
  • Outstanding interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities.
  • A quick learner and exceptional ability to make decisions.

Salary:
₹25, ₹30,000.00 per month


Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)
*Speak with the employer*
Salary: ₹25, ₹35,000.00 per month


Schedule:

  • Day shift

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

Speak with the employer
More jobs from Watchyourhealth India Private Limited
See all jobs of Watchyourhealth India Private Limited