Client Servicing Executive - Delhi, Delhi, India - th event workshop

Description

• Develop and maintain strong relationships with clients, acting as the primary point of contact for all inquiries, requests, and concerns.
• Understand clients' needs and objectives to provide personalized solutions and recommendations.
• Collaborate with internal teams, including sales, marketing, and product development, to ensure timely delivery of products or services and alignment with client expectations.
• Monitor client accounts and activities, proactively identifying opportunities to upsell or crosssell additional products or services.
• Prepare and deliver regular reports and updates to clients, summarizing key metrics, progress, and results achieved.
• Handle client complaints and escalations professionally, working to find satisfactory resolutions and prevent recurrence.
• Stay informed about industry trends, market developments, and competitors' activities to provide informed insights and recommendations to clients.
• Assist in the onboarding of new clients, guiding them through the setup process and providing training as needed.
• Continuously seek opportunities to improve processes, streamline operations, and enhance the overall client experience.

• Bachelor's degree in business administration, marketing, communications, or a related field.
• Proven experience in client servicing, account management, or customer support roles.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problemsolving abilities, with a focus on finding effective solutions and driving results.
• Ability to multitask and prioritize tasks in a fastpaced environment, while maintaining attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Knowledge of industry best practices and trends in client servicing and relationship management.
• Flexibility to adapt to changing priorities and work independently or as part of a team.
• Positive attitude, resilience, and a commitment to delivering exceptional service to clients.
• Willingness to travel occasionally for client meetings and events, as required.

• Day shift
• Morning shift
• Weekend availability