Customer Care Executive - Thane, India - PeopleQuest Data Services Pvt. Ltd
Description
We are looking for energetic and passionate Escalation Desk Executives to join our clients team (Broking & Financial Services) in Thane.
Key Responsibilities:
- Handle customer escalations in a professional and courteous manner
- Provide prompt resolution for customer complaints
- Ensure customers receive updated information on their queries
- Maintain detailed records of all customer interactions
- Coordinate with other departments to resolve customer issues
- Monitor customer feedback and provide suggestions for improvement
- Identify areas for process improvement
- Follow up with customers to ensure resolution of their queries
Requirements:
- Bachelor's Degree in any field
- Minimum 1 to 3 years of experience in customer service in a broking firm or a similar role
- Excellent communication, problemsolving and customer service skills
- Ability to work independently and handle multiple tasks
- Good organizational and time management skills
- Proficient in using MS Office
Pay:
₹20, ₹250,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Schedule:
- Day shift
Education:
- Bachelor's (preferred)
Experience:
- Customer service (preferred)
- Financial services (preferred)
- Inbound voice (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Speak with the employer
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