Support Escalation Manager - Gurgaon / Gurugram - confidential

Handle customer complaints in a timely and professional manner. · Handle and resolve escalated customer complaints · Act as primary point of contact for critical or sensitive customer issues · Maintain accurate documentation of escalations... · ...

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and ...

The Escalation Manager will manage and drive customer support and services engineering teams delivering Care Software Services. · Manage team capability, resource planning, and people development. · Ensure effective delivery of services such as case handling, emergency support, a ...

We are hiring a Resolution/Escalation Manager to lead escalations, drive RCA, and work closely with Customer Support & Operations to ensure seamless issue closure. · The role requires strong analytical skills, stakeholder management, and a customer-first mindset. · ...

As an Escalation Manager you will manage customer support teams delivering care software services ensuring effective delivery of services like case handling emergency support and software upgrades. · ...

We are hiring a Resolution/Escalation Manager to lead escalations, drive RCA, and work closely with Customer Support & Operations to ensure seamless issue closure. The role requires strong analytical skills, stakeholder management, and a customer-first mindset. · Own and manage e ...

+We are hiring a Resolution/Escalation Manager to lead escalations, drive RCA, and work closely with Customer Support & Operations to ensure seamless issue closure. · ...

The Ethics Compliance team is responsible for building, implementing, · and sustaining a strong ethics and integrity framework across the organization.The Manager – Employee Escalations, Ethics & Compliance will be responsible for · managing and overseeing employee-related escala ...

The Ethics Compliance team is responsible for building, implementing, · sustaining a strong ethics and integrity framework across the organization.Conduct independent, thorough, and unbiased investigations into employee escalations, · Evaluate investigation findings to assess sev ...

+The Ethics Compliance team is responsible for building, implementing, and sustaining a strong ethics and integrity framework across the organization.The Manager – Employee Escalations will be responsible for managing employee-related escalations while mitigating ethical risks. · ...

+ Manage sales cycle from lead generation to deal closure + · + Experience in elevators, lifts, construction, or building materials. · ...

+The Customer Service Investigator serves as a crucial link between customers and various functional areas within the NTT. · +Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues. · Offline Queue Management: ...

The Customer Service Investigator (CSI) serves as a crucial link between customers and various functional areas within the NTT. The CSI's primary role is to manage ongoing escalations by creating actionable items and Service Level Agreements (SLAs) to ensure timely and effective ...

The Customer Service Investigator (CSI) serves as a crucial link between customers and various functional areas within the NTT partnership. · ...

The Customer Service Investigator (CSI) serves as a crucial link between customers and various functional areas within the NTT partnership. · The CSI's primary role is to manage ongoing escalations by creating actionable items and Service Level Agreements (SLAs) to ensure timely ...

Manage Escalations: Handle ongoing escalation cases; Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA; Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting. · Customer Liaison: Communicate with custo ...

Manage and respond customer escalations & feedback via whaysapp/email. · Manage D2C order flow on Unicommerce. Check failed D2C orders & process manually. · Manage Amazon and Flipkart seller operations, shipping claims & escalations. ...

To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President's Choice Financial MasterCard program Manage offline queues to ensure that they are within 48-hour SLA To track the appropriate reason for these escalation ...

Manage escalations handle ongoing escalation cases to ensure prompt effective and efficient resolution of customer issues offline queue management ensure offline queues are managed within a 48-hour sla track reasons for escalations to assist in analytical processes and reporting ...

We are happy to take your profile for a wonderful career with NTT DATA. · Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective and efficient resolution of customer issues. · _valid_job ...