Technical Architect - Mumbai, India - NTT

Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Collaboration Technical Architect's plays a key role in designing and may be required to implement collaborative solutions that foster effective communication, information sharing, and teamwork as part of the pre-sales function. Working closely with business users, IT teams, and executive management to understand business requirements, translate them into technical designs, ready for implementation as collaboration platforms and tools.

Working at NTT

Key Roles and Responsibilities:

• Design and architect collaborative solutions that align with business objectives, taking into consideration scalability, security, and performance requirements.
• Collaborate with stakeholders to gather business requirements, understand their collaboration needs, and propose appropriate technical solutions.
• Assess and recommend collaboration platforms and tools that best fit the organisation's requirements and objectives.
• Develop and maintain technical documentation, including solution architecture diagrams, design specifications, and implementation plans.
• Analyse, develop and recommend long-term strategic plans to ensure collaboration tools meets current and future requirements.
• Viewed as a trusted technical advisor to the client and provide technical guidance to development teams during the implementation of collaborative solutions.
• Provide pre-sales technical support and expertise in analysing client requirements, in conjunction with the client's current collaboration capabilities.
• Ensure technical solutions will accomplish the client's objectives
• Work with internal stakeholders to produce a technical specification for the custom development and systems integration requirements for the solution
• Develop or produce the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.
• Assist with the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Integrate collaboration platforms with existing enterprise systems, ensuring seamless data exchange and interoperability.
• Responsible for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manage client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• Ensure compliance with data privacy regulations, industry standards, and organisational security policies in the design and implementation of collaboration solutions.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit the Collaboration Technical Architect will:
  • o Evaluate each opportunity for alignment with NTT capabilities and business policy
  • o Prepare the executive summary that outlines all of the information gathered from the client in regards to their needs, as understood
  • o Document the proposed technology solution
  • o Document the statement of work along with all labour requirements
  • o Work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer.
  • o Perform the actual solution design and prepare a parts list outlining equipment to be provided.
  • o Develop and manage a proof-of-concept as such may be required
  • o Engage all technical resources required for an accurate solution design
  • o Prepare a network diagram outlining the proposed solution
  • o Document all deliverables and what constitutes a successful completion.
  • o Review the final parts list as supplied and submit all information to the applicable bid team for final assembly
  • o Verify the proposal's accuracy and sign off on the final documents to be presented to the client
  • o Assist during the final presentation to the client as appropriate

Knowledge, Skills and Attributes:

• Demonstrate strong client engagement skills
• Understanding of the vendor's products business and technology positioning
• In-depth knowledge and expertise in collaboration platforms such as Microsoft SharePoint, Microsoft Teams, Cisco Webex, Google Workspace, or similar tools
• Technical consulting aptitude
• Good communication skills
• Good analytical skills
• Ability to collaborate and communicate effectively with team members, contributing to their success
• Broad product knowledge integrated with technology understanding
• Understanding network protocols, topologies and security
• Strong understanding of system and software architecture principles, design patterns, and best practices.
• Strong troubleshooting and problem-solving skills to identify and resolve technical issues.
• Familiarity with security best practices, data privacy regulations, and compliance requirements
• Understanding of how collaboration platforms integrate with other enterprise systems (such as Active Directory, ERP systems, CRM systems, etc.) is important.
• Knowledge of APIs, web services, and data exchange protocols will enable seamless integration between collaboration tools and existing infrastructure
• Understanding user access controls, encryption, data loss prevention, and other security measures is crucial
• Basic understanding of key vendor subscription models such as Cisco EA 3.0

Academic Qualifications and Certifications:

• Bachelor's degree in relevant field of study (Computer Science, Information Technology, etc)
• Vendor product, sales and technology certifications

Required Experience:

• Seasoned professional technical experience within a large scale (preferably multi-national) technology services environment
• Seasoned experience as a Collaboration Technical Architect or a similar role, designing enterprise-level network solutions.
• Seasoned experience in a professional technical role
• Experience with integration and interoperability between collaboration platforms and other enterprise systems.
• Experience in project management methodologies advantageous

Skills Summary

API Integration, Application Architecture Design, Cloud Solutions, Collaboration Infrastructure, Customer Experience (CX), Employee Experience, Ensure Compliance, Online Customer Support, Troubleshooting

What will make you a good fit for the role?

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
• Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.