Associate Business System Admin - Bengaluru, India - MarketOne International

Description

Job Description -
Associate Business System Admin
Who we are?

MarketOne International is a global provider of marketing services helping companies identify new prospects, develop sales lead programs, and convert new business.

Our wide array of services includes contact database development, event recruitment, automated marketing, sales lead development, primary market research and Lead Lifecycle Management.

MarketOne serves leading technology companies around the globe, including 8 of the 10 largest tech companies in the world.

With delivery capability across Europe, Asia Pacific, and the Americas, MarketOne has fast become the go-to partner for large-scale, global marketing initiatives that rely on sophisticated demand generation programs.

Our corporate track record features fifteen consecutive years of growth and profitability.

As an
Associate Business System Admin, you'll have a crucial role in helping our internal and external customers achieve success by managing relationships and responding to their questions and service requests.

You aren't afraid to get your hands dirty to tackle any issues, and you'll work very closely with the global support team (CIT) to prioritize and resolve issues.

Must Have:
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• A passion for helping people succeed with technology.
• Excellent verbal / written communication as well as organizational skills
• Outstanding problem solving/troubleshooting skills.
• Ability and desire to create and manage knowledge base articles.
• An intense curiosity about how systems work
• A "can do" attitude.
• Hands on experience of Atlassian Jira, Oracle NetSuite, ERP and OpenAir, PSA is preferred.
• Bachelor's degree and '12 years' experience on Operations or Ticketing system is preferred.
• Certifications on Oracle ERP, Atlassian-Jira preferred.
• Must be familiar with IT security protocols.

Roles and Responsibilities

• Coordinate and deliver daytoday NetSuite/OpenAir support requests on Jira.
• Coordinate and deliver daytoday Jira support requests.
• Work with business users and responding to functional questions and/or inquiries.
• Help users get familiar with Cloud Applications functionality as needed.
• Assist in reviewing and troubleshooting technical problems.
• Document the resolution to common issues and update the internal Knowledge Base.
• Work with internal teams on managing and delivering Jira/NetSuite/OpenAirrelated projects, including the following:
• Work with users on identifying key improvement areas and documenting requirements.
• Plan, estimate and execute the delivery of endtoend resolutions.
• Coordinate and/or assist with user acceptance testing to ensure the quality of the deliverable.
• Communicate project status with internal key stakeholders.
• Designing and delivering reports in Jira/NetSuite/OpenAir