Technical Analyst - Bengaluru, India - Telstra

Telstra Bengaluru, India

2 weeks ago

Description

About Telstra:

We are Australia's leading telecommunications and technology company, with operations in more than 20 countries, including in India which is home to our new Innovation and Capability Centre (ICC) in Bangalore, and a presence across Pune and Hyderabad.

Here, we're combining innovation, automation, and technology to solve the world's biggest technological challenges in areas such as the Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.

Main Focus of the role:

To provide complex technical service, solutions and support to the networks, infrastructure, products, and services supplied and operated by Telstra as part of blended customer care team.

This involves the completion of customer raised complex service requests relating to changes to their managed network.
The role has a responsibility for the operation and maintenance of Enterprise customers Data Network. The role may require you to work in a 24x7 shift environment. The main responsibility is to complete the configuration changes requested by customers as service requests and change requests.

This also includes providing specialised technical support in the detection, investigation and resolution of complex network faults and routines associated with the customers network including associated Telstra carriage services.

Essential SkillsTotal Experience :
8+ years, including 5+ years in network support

Cisco Expertise :
In-depth experience with Cisco switching and routing

Hands-on Experience :
Proficiency in

Cisco device configurations, IOS upgrades, and device replacements

SD-WAN, Routing, and Switching :
Experience in implementation (core device configurations) and problem management

ITIL Awareness :
Knowledge of incident management, service request fulfillment, and change management processes

Cloud Exposure :
Ability to support multi-vendor systems, including vendors other than Cisco

Work Flexibility :
Willingness to work in shifts, Australian business hours, and provide on-call support.

Highly DesirableEducation :
Bachelor's degree in Engineering, Telecommunications, or equivalent

Certifications :
CCNP / CCIE certification

Additional Knowledge :
Familiarity with wireless technologies, F5, Juniper, Palo Alto, Fortinet, SD-WAN, and VOIP

Design Experience :
Design exposure is highly desirable

Automation Skills :
Exposure to automation tools such as Python and Ansible is beneficial

Additional Certification :
CCNA certification.

Key Accountability Include:

Apply excellent Service request fulfilment, change management and Incident management methodologies to complete the service requests, change requests and resolve faults in an affective and timely manner to meet monthly KPI metrics.

Provide pro-active Change management with customers to ensure that customer impact of service/network changes and planned outages are minimised. Complete all simple and complex service requests/ MACs in timely manner.
Prepare change implementation plan, run sheet, and attend CAB meetings to get change approval.
Perform L2 investigation of network faults. Provide specialised technical expertise in the investigation and rectification of more complex faults and routines. Diagnose and restore complex issues associated to customers private networks for Telstra's enterprise customers.

Perform or participate in complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, products, and services supplied and operated by Telstra.

Diagnose and restore assurance issues to ensure that networks, infrastructure, products, and services work efficiently and reliably.

Perform or participate in repair of transmission, CPE, switching/routing, fibre, and mobile Network Technologies to restore and maintain quality of service to customers.

Co-ordinate with service desk, customers, vendors, and all other resolver groups to ensure timely resolution.

Undertake and project manage planned activities associated with infrastructure maintenance & upgrades, installation projects and customer network projects and drive delivery within given timelines.

Actively share knowledge and experience to help others learn, deliver, and improve processes and ways of working.
Support development and delivery of technical training to improve stakeholder understanding of technology, products, process, and procedures.

Provide input into process and technical documentation that describes how technology networks, infrastructure, products, and services operate so that there is an accurate and up to date resource to help peers.

Uses sound interpersonal skills to collaborate with team members and stakeholders to deliver on short-term customer/team/project priorities.

What we offer

Dynamic, innovative and knowledgeable, our people are the brains behind amazing achievements such as keeping on top of the latest technology or masterminding the store of the future.

And because they share the same vision, they take the time to pass on their knowledge, mentor you, and guide you in your career path.

Here you'll have the opportunity to work with some of the best minds in the industry, people who are passionate about Telstra and technology, and who work together to achieve great things.

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on.

Sound like you?A career with us will give you a platform to shape tomorrow through technology. For you, that means helping us to push the boundaries of what's possible today, and in the future. It also gives you the opportunity to empower millions helping businesses grow, evolve and reach their potential.

At Telstra, you can thrive, your way.

We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future.

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Technical Analyst - Bengaluru, India - Telstra

Description

IT Technical Analyst

IT Technical Analyst

IT Technical Analyst

IT Technical Analyst