Service Support Coordinator - Mumbai, Maharashtra, India - Beckman Coulter Life Sciences

Beckman Coulter Life Sciences
Beckman Coulter Life Sciences
Verified Company
Mumbai, Maharashtra, India

1 month ago

Deepika Kaur

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Deepika Kaur

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Description

Beckman Coulter Life Sciences aims to assist individuals seeking solutions to important scientific and healthcare queries. With a rich history of over 80 years, we have been a reliable partner to our clients striving to revolutionize science and healthcare through innovative discoveries. As part of our team of over 2,900 professionals spread across 130 countries, you will play a key role in advancing our mission of accelerating progress and upholding a standard of excellence.

Beckman Coulter Life Sciences is a key player among Danaher's 10 Life Sciences firms. Together, we expedite the exploration, development, and distribution of solutions that protect and enhance human health.

If you thrive in a dynamic, growth-oriented environment and enjoy nurturing enduring partnerships with clients involved in groundbreaking medication development, this opportunity is worth exploring.

We are currently looking for a Service Support Coordinator who will assist both internal and external clients by managing and executing service contracts, addressing billing concerns, handling time and material charges, as well as processing quotes and orders.

In this position, your responsibilities will include:

  • Create renewal and warranty conversion quotes and book service agreements and one-time service billings.
  • Process quotes and book agreements for Full Care Program.
  • Investigate and resolve all customer billing and invoicing issues promptly.
  • Provide timely follow-up and feedback on all customer matters.
  • Maintain effective communication with customers, sales, and service teams to ensure accurate billing and contract renewals.
  • Contribute to team objectives by achieving relevant outcomes as required.

The necessary qualifications for this role are:

  • Minimum high school diploma, although college education is preferred.
  • Around years of prior experience in Customer Service.
  • Previous experience in contract administration or legal field is advantageous.

Having prior experience in the following areas would be a bonus:

  • Effective interpersonal skills for managing customer issues, fostering relationships, and encouraging collaboration.
  • Ability to multitask and quickly adapt to new job responsibilities and functions.

At Danaher, we embrace diversity and recognize the value of both similarities and differences present in our workforce, workplace, and the markets we operate in. Our team members, clients, and stakeholders bring distinct and diverse viewpoints due to these varied characteristics.

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