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    Beverage Manager-Conrad Bengaluru - Hilton

    Hilton
    Hilton Bengaluru, India

    1 week ago

    Hilton background
    Full time
    Description

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

    If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

    The Outlet Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures.

    What will I be doing?

    As a Beverage Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

    • Maintain an effective bar service with an emphasis on high quality, efficient service.
    • Check that Guest service standards are set, implemented and monitored, and continuously evaluated
    • Set-up of the outlet in accordance with the pre-determined standards of the operation
    • Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
    • Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesses this knowledge and the application of it
    • Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
    • Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
    • Evaluate the performance of the Team ensuring the highest standards of service are given at all times
    • Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
    • Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
    • Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
    • Adhere to the Company disciplinary policy when necessary
    • Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
    • Complete all necessary administration in accordance with Company procedures relating to all staff members
    • Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
    • Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
    • Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
    • Meet or exceed the monthly drink profit margin target

    What are we looking for?

    A Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


    • 2-4 years managerial position in a 4 / 5-star category hotel.


    • Familiar with computer systems.


    • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.


    • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.


    • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.


    • Strong leadership, people management and training skills.


    • Guest oriented and able to confidently build and exceed service standards.


    • Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.


    • Strong interpersonal skills and attention to details.


    • Key strengths (under the 9 competencies) in people management communication and planning.


    • Thorough knowledge of restaurant operations including food, beverages, supervisory aspects,


    • service techniques, and guest interaction.


    • Considerable skills in math and algebraic equations using percentages.


    • Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.


    • Able to work under pressure and deal with stressful situations during busy periods.


    • Outgoing personality and willing to work for long hours.

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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