Ims Ccl - Hyderabad, India - DXC Technology
Description
Essential Job Functions
- Coordinates moderately complex to complex activities of functional areas or of department account leads to ensure that business solution objectives are met.
- Interprets demand forecasts and assists functional areas or departments in planning and delivering endtoend services.
- Oversees account specific service problems and the prioritization of work requests.
- Maintains records of expenditures to ensure that costs do not exceed approved budgets. Identifies and escalates issues related to budgetary compliance in relation to expenditures.
- Coordinates communications between functional areas or departments and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
- Assists in developing new business proposals and introducting new technologies to enhance competitiveness of company products and services.
- Identifies service improvements to increase customer satisfaction. Communicates improvement needs to appropriate parties to ensure timely implementation and to maintain client satisfaction.
- Ensures delivery of projects meet client and company expectations and needs.
- Provides leadership and work guidance to less experienced personnel.
Basic Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in business administration, engineering, information systems or related field preferred
- Six or more years of support services or project or program experience
- Experience working with the technology industry
- Experience working with company products and operating systems
Other Qualifications
- Good project management skills
- Good analytical and problem solving skills
- Good interpersonal skills to interact with customers and team members
- Good leadership and organizational skills
- Good communication skills
- Accounting skills
- Ability to work in a team environment
- Willingness to travel
Work Environment
- Office environment
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