L2 Server Support - Mumbai, Maharashtra, India - Motifire Management Services Pvt. Ltd

Motifire Management Services Pvt. Ltd
Motifire Management Services Pvt. Ltd
Verified Company
Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

JOB DESCRIPTION

Position:


Sr. Server Support - L2

Shift Timing:


Rotational Shift (247)

Responsibilities:


  • All Windows Server End to End OS Management (Windows 2012/16/19)
  • Installation, Configuration, Hardening, Troubleshooting etc


  • Antivirus management

  • Epo administration & Troubleshooting of Antivirus Definitions & Monitoring and Logging for Security violations Scripting


  • Patching

  • MS Patch management though WSUS\Cisco AMP
  • Good working knowledge in DHCP and DNS Services
  • Basic knowledge and understanding on Storage (Dell, EMC, NetApp etc) and File services
  • Coordinating with different lines of services with SLA. Creating and updating of technical documentation
  • Good understanding Vmware administration
  • Good working knowledge in SCCM
  • Problem Management & RCA
  • Responsible for preparing RCA document for Severity 1 & Severity 2 calls
  • Daily BAU L2 Calls Support on Windows Server Family infrastructure
  • 3rd party vendor coordination for visit and troubleshooting

Primary Skill Set

  • Windows Server End to End Management

Secondary Skill Set

  • Fluent in English.
  • Good verbal and Written Communication
  • Good Team player, work with senior team members, conduct technical session, mentoring L1 / L2 team members
  • Ability to achieve the highest level of customer satisfaction.
  • Selfmotivated and result oriented.
  • ITIL Awareness.
  • Exposure to ticketing and monitoring too;
  • Expected to work on rotational shift as per the organizational needs and be available to be on
- call on a rotational basis including night shifts


Experience:


  • 4+ years of relevant experience in Windows Server (Windows 2012/16/19)

Soft Skills:


  • Good/Excellent Communication Skills (Speak, Read, Write)
  • Team player, Self-Starter and resourceful
  • Analytical & problemsolving skills
  • Ability to achieve customer satisfaction
  • Willingness to Continually Learn
  • Team Player & People Management Skills

Education:


  • 15 years of formal education from UGC recognised institution.
  • Windows Server Certification in 2012/2016/2019 or CCNA preferred

Job Types:
Full-time, Permanent


Salary:
₹400, ₹800,000.00 per year


Schedule:

  • Rotational shift

Experience:

- total work: 5 years (preferred)

  • Windows Server End to End OS Management: 4 years (required)

License/Certification:

  • CCNA (required)

Work Location:
In person


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