Associate - Hyderabad, India - Carrier

Carrier

Verified Company

Hyderabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Date Posted:

Country:

India

Location:

Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad , Telangana, India
The Collection Analyst will be responsible for any combination of the below responsibilities:

Execute the end-to-end Accounts Receivable processes
Execute standard and nonstandard AR reporting, and distribute (where appropriate)
Report on collection activity and accounts receivable status/ Produce routine reports timely and accurate
Timely Collection collection
Execute the collections and dunning process
Identify accounts due for collection
Monitor accounts to identify outstanding debts
Take actions to encourage timely debt payments
Handle customer calls and customer facing communication, to maximize cash collected
Execute standard dunning, and specialized dunning campaigns
Manage customer disputes, liaising with the Business where necessary
Work collaboratively with legal teams and issue guidance on debt provisions
Execute the management of customer queries
Initiate payments and refunds
Resolve billing and customer credit issues enquiries
Handle customer calls and dispute logging/management
Undertake root cause analysis, Track and monitor queries through to resolution
General office support to OTC team
SOP/DTP creation preparation
Ensure good cooperation across team
Contribute to operational and strategic process improvements

Success measures:

KPI/ Goals

Required knowledge & skills:

13 years of experience in B2B collections or similar role
Any Graduation
Knowledge of Account reconciliation
Working knowledge of MS Office and Excel
Comfortable working with targets
Patience and ability to manage stress
Excellent communication skills (written and oral) Solid communication skills, able to prioritize and open to be flexible

Note:
Willing to work in Night Shifts and Voice process

CBS finance

Carrier is An Equal Opportunity/Affirmative
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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