Customer Care Executive - Ahmedabad, India - Kaapro Management Solutions

Kaapro Management Solutions
Kaapro Management Solutions
Verified Company
Ahmedabad, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Opening: 4 Nos


  • Job ID:

Employment Type:

Full Time- Reference:
Work Experience: 0.5 Year(s)

To 5.0 Year(s)- CTC Salary: 2.00 LPA TO 4.

00 LPA- Function: ITES / BPO / KPO / Customer Service / Operations- Industry: Internet/Ecommerce- Qualification: Any - Any Graduation- Location:


  • Ahmedabad
Posted On: 25th Oct, 2023

**- Determines requirements by working with customers.

  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to upsell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:


  • Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multitasking.
  • Expert communicator.
  • Committed to resolving customer issues.
  • Requires little or no supervision.
  • Team player and leader.
  • Finds solution ethically.

Shift Timing:


  • UK process
  • 13 hours shift 2 days on 2 days off

Key Skills:


  • Customer Relationship
  • Customer Care
  • Customer Interaction

Company Profile:

Ahmedabad based KPO service provider having expertise in delivering quality services to our clients.

Having started with a small team of 15 members, they are now boasts of more than 100 competent and skilled employees.

Their aim atis to provide cost benefits to our clients and gives an advantage of a flexible and knowledgeable workforce.

The company possess a wide range of travel technology products, ranging from CRM, reservations systems, back office systems and B2C/B2B booking engines especially developed for travel agents and tour operators.

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