Front Office Incharge - Tiruchchirappalli, India - Sri Kauvery Medical Care (India) Pvt Ltd
Description
To develop relationships with patients and their family members to provide maximum personalized patient service.- To review customer feedback data and take appropriate preventive and corrective action in the areas assigned as per the job description.
- To make suggestions for improvements in overall operations with an emphasis on increasing patient satisfaction.
- To display a high degree of professionalism and integrity as befitting a member of management.
- Must ensure that all personnel are kept well informed of department objectives and policies.
- The ability to ensure that a proper image is being maintained by all Team Members with respect to grooming and uniform standards.
- To ensure that qualified personnel are selected, recruited and trained in all areas of responsibility.
- To support and participate in programs, related to orientation of new employees.
- Manage all administrative duties as specified by the Company.
- To ensure customer satisfaction level is more than 95% in the specified areas.
- To work on a mechanism to monitor the deviations with reference to patient service standards and delivery time.
- To be responsible for delivering a high standard of holistic care to patients, promoting their equality and dignity at all times.
- To guide the patients to the respective consultation suite / investigation area / Office and hand over the responsibility to the concerned area Executive / In charge for further followup of the patient.
- To ensure smooth functioning in the Front office.
- To streamline patient's flow at the main reception during morning hours.
- To coordinate with the MD's office, GM's office regarding VIP's, Visitors.
- To coordinate with consultants/ Secretaries for patient's problems.
- To handle patient complaints/ enquiry.
- To check the attendance of the receptionists and their dress code.
- To allocate the receptionists in case of leave or any absence.
- To conduct training programmes every month.
- To check and maintain stock of stationary in the department.
- To participate and contribute to departmental quality initiatives.
- To carryout data collection/support in data collection.
- To adhere the safety norms of hospital and follow both patient safety and staff safety rules.
- Updating Consultants list, Intercom and Speed dial list as per the changes incorporated periodically
- To coordinate with all departmental in charges for the welfare of the patients
- To update well wishers list as per the need
- To perform any work / job as and when assigned by the superior.
- Act as a good ambassador for Kauvery Hospital and promote the reputation of the company within the public health and social care sector.
Salary:
₹15, ₹20,000.00 per month
Benefits:
- Food provided
- Leave encashment
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Central Bus Stand, Tiruchchirappalli 62,
Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)
Education:
- Master's (preferred)
Experience:
Microsoft Office: 5 years (preferred)
- total work: 8 years (preferred)
Language:
- English (preferred)
Speak with the employer
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