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    Associate Engagement Manager - Trivandrum, India - Quantiphi

    Quantiphi
    Quantiphi Trivandrum, India

    3 days ago

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    Description

    Job Description

    Role: Associate Engagement Manager

    Experience Level: 5-7 Years

    Work location: Trivandrum/Thiruvananthapuram (Hybrid)

    Role & Responsibilities:

    Your responsibilities will include:

    • Should be responsible for managing & refining the Managed Services strategy.
    • Help develop and monitor the Managed Services business plan
    • Manage the overall Governance for Managed Services team (e.g. Ensure regular updates on tasks SOP's, artifacts, templates, checklist, distribution list, service POC to reachout, Escalation Matrix, Daily & Weekly sync & MOM etc.)
    • Participate in management & client meetings for regular updates.
    • Create monthly reports on progress of the projects for Customer & Management review.
    • Ensure to keep the Team motivated to handle the 24X7 support activities.
    • Connect with the team members to understand the concerns raised & work towards addressing them.
    • Work with the sales team to help identify and sell Managed Services opportunities.
    • Advice clients & create a positive experience for clients.
    • Raise invoices every month & track all the payments.
    • Ensure the contract is carried out correctly.
    • Support Managed Services offering, deal pricing and quality oversight
    • Ensure the training plans are prepared & the Team is upskilled to handle the Infrastructure & Data projects.

    Skills Required:

    You would be involved in the development of new business opportunities and value-added services which requires a high level of creativity, learning potential and deep quantitative subject matter expertise and therefore self-driven Associate Engagement Manager - Managed Services

    individuals willing to learn on the go would be preferred.

    • Minimum of 3-5 years of work experience in managed services or operations environment & exceptional client service experience.
    • Proficiency in working in support projects with exposure to any of the cloud environments.
    • Having experience in Google Cloud Platform will be preferable.
    • Good executive presence & ability to communicate/negotiate effectively with clients
    • Great organizational skills, ability to work independently or team with others as required
    • Develop and maintain relationships to efficiently leverage expertise
    • Experience with IT Service Management (ITSM) processes and tools like Service management, Incident Management, BCP/DR etc.
    • Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds
    • Sound judgment regarding confidential and sensitive matters
    • Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
    • Confidence with numbers and financial analysis
    • Proficiency in Google/Microsoft office suite
    • Ability to juggle multiple projects at once
    • Ability to quickly solve problems with a positive upbeat attitude
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