IT Admin - Surat, India - EVIFY LOGITECH PVT LTD

EVIFY LOGITECH PVT LTD

Verified Company

Surat, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Responsibilities:

Manage a team of technical support professionals, including hiring, training, and coaching.
Set clear goals and objectives for the technical support team, and monitor performance against

defined metrics and service level agreements (SLAs).

Collaborate with crossfunctional teams, including product development, engineering, and sales, to

identify and resolve complex rider/ops team issues.

Monitor rider/ops team feedback and satisfaction levels, and implement strategies to improve rider

experience.

Stay uptodate with industry trends, technologies, and best practices in technical support and

customer service.

Manage and prioritize support tickets and escalations, ensuring timely and accurate resolution of

rider/ops team issues.

Develop and maintain a knowledge base of technical support solutions, troubleshooting guides, and

frequently asked questions (FAQs).

Prepare and analyze reports on technical support team performance, rider/ops team satisfaction,

and key performance indicators (KPIs).

Identify opportunities for process improvements and automation to enhance the efficiency and

effectiveness of technical support operations.

Requirements:

Bachelor's degree in computer science, information technology, or a related field.
Proven experience in a technical support role, with at least 2 years in a leadership or management

position.

Strong technical background and knowledge of software and hardware technologies
Excellent leadership and people management skills, with the ability to motivate and inspire a team.
Exceptional customer service skills and a commitment to delivering a positive customer experience.
Excellent problemsolving and analytical skills, with the ability to resolve complex technical issues.
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross

- functional teams and communicate technical concepts to non-technical stakeholders.

Familiarity with ITIL (Information Technology Infrastructure Library) best practices is a plus.
Ability to work in a fastpaced, dynamic environment and handle multiple priorities simultaneously.

Salary:
Up to ₹40,000.00 per month

Benefits: