- Willing to work in shifts
- Open to 24*7 support environment
- Complete a fast-paced training program
- Interact with GLG Network Members
- Solve Network Member-related inquiries, including issues relating to payments and technology tools, in a thoughtful and timely manner
- Develop knowledge of customer service technology tools, including Zendesk
- Adhere to standardized workflows to provide a consistent service experience as well as 'think on your feet' to provide custom solutions to Network Members
- Graduate / Postgraduate degree from a top-tier university
- 2+ years of relevant experience in a customer-centric environment, with a track record in playing a fully supportive role managing internal and/or external stakeholders
- Strong written and verbal communication skills using a variety of communication channels
- Passion for high-level customer service with a successful track record in working in a team environment
- Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment
- Strong problem-solving skills
- Passion for fast-paced learning, in a technology-enabled environment
- Ability to work effectively independently and/or collaboratively in a team
- Experience working with online ticketing systems (i.e., Zendesk)
- Act with the highest integrity and professionalism in all their endeavors
- Think creatively and focus on opportunities for growth
- Exhibit constant attention to detail
-
Associate, Member Success
23 hours ago
Gerson Lehrman Group Gurgaon, IndiaMember Solutions Associates are responsible for delivering **exceptional customer support** for and managing relationships with GLG's Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top pr ...
-
Associate, Member Success
2 hours ago
Gerson Lehrman Group Gurgaon, IndiaLocation: Gurugram, India · Experience Level: Junior · **Summary** · The Membership Quality & Reputation Team is responsible for ensuring the quality of GLG Network Members. As a Membership Quality & Reputation Associate, you will be focused on screening Network Member profiles f ...
-
Member Success Executive
1 week ago
Careers at Tide Delhi, Delhi, IndiaJob Title: - Member Success Executive · Location: - Delhi NCR, India · **About Tide** · At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a com ...
-
Member Success Executive
2 days ago
Careers at Tide Delhi, Delhi, India**Department : Member Engagement Marketing (MEM)** · **Who are Tide**: · At Tide, we're on a mission to save businesses time and money. We're the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solut ...
-
Manager, Member Success
1 week ago
GLG Gurugram, IndiaKey Responsibilities · : Own the customer experience through a team of Member Success Associates · Demonstrate a strong knowledge of GLG products, processes and workflows · Effective performance planning for self and team, including time management and self-organization · Achieve ...
-
Manager, Member Success
4 days ago
GLG Gurugram, IndiaManager, Member Success · Job Summary · Manager, Member Success is a member of the Member Success team in Gurugram India, reporting to the Director, Member Success. Member Success Managers lead a team of professionals who act as front-line relationship managers to GLG Network M ...
-
Member Success Executive
3 days ago
Tide Delhi Division, IndiaAbout Tide · At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to acc ...
-
Accounts Internship
23 hours ago
NIFM Educational Institutions Gurgaon, India InternshipSHIP**Salary** · **- Stipend · **Industry** · **- Tax Consultants · **Role/Position** · **- Account Internship · **Keyskills** · **- Medium level of Finance and Income tax knowledge ? Communication skills - English Mandatory - Reading / Writing / Speaking ? MS Office - Excel, Word - ...
-
Trainer- Customer Care
23 hours ago
Valeur Fabtex Pvt. Ltd. Gurgaon, IndiaWe have an opening for the post of " Trainer · Job Responsibilities: · - Provide training and instruction to customer service representatives to ensure successful performance of job duties. · - Develop online and in-person course curriculum for all job functions. · - Provide feed ...
-
net
3 days ago
Xpheno Gurgaon, India**Fresher**: · **Gurgaon**: · *** · **Finance Private Markets Developer - Investran Platform & Other Private Markets Proprietary Applications** · **Skills Preferred**: · - **Demonstrates proven capabilities and successes working with the Investran suite or other private capital a ...
-
SAP Data Conversion
1 week ago
NN Infotech Gurugram, Haryana, IndiaLead SAP payroll data conversion projects, ensuring successful extraction, transformation, and loading of payroll data from legacy systems to SAP.Collaborate with cross-functional teams to understand data requirements and design effective conversion strategies.Develop and impleme ...
-
Performance Marketing Executive
1 week ago
Prohed Gurgaon, IndiaLocation: Gurugram, Haryana, India · **About the Company**: · Prohed is a team of professionals who are dedicated to turning client's brand into the next success story. We aim to provide the client with better marketing results and increased business returns. We provide consultan ...
-
SAP Data Conversion
3 days ago
Triumph Ladders Pvt. Ltd. Gurugram, Haryana, IndiaDesignation-Sap data conversion · Location-Gurgaon · Experience-5 to 12 yrs · Notice Period · - immediate to 30 days · ""1. Lead SAP payroll data conversion projects, ensuring successful extraction, transformation, and loading of payroll data from legacy systems to SAP. · 2. Coll ...
-
Customer Success Executive
2 hours ago
Ginni Systems Gurgaon, IndiaJoin us as a **Customer Success Executive** in our **EMG sales **team in our corporate headquarters **Gurgaon** to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. · **What You'll Achieve** · We are look ...
-
Project Coordinator
23 hours ago
Gridlogic Gurgaon, IndiaExperience Level - 4 to 7 yrs · **Responsibilities**: · - Maintaining and monitoring implementation plans, project schedules, budgets, and expenditures. · - Create a project management calendar for fulfilling each goal and objective. · - Organizing, attending and participating in ...
-
SAP Data Conversion
1 week ago
vega consulting Gurugram, Haryana, IndiaResponsibilities: · 1. Lead SAP payroll data conversion projects, ensuring successful extraction, transformation, and loading of payroll data from legacy systems to SAP. · 2. Collaborate with cross-functional teams to understand data requirements and design effective conversion s ...
-
Consumer Experience Representative
3 days ago
The Knot Worldwide Gurugram, Haryana, India**ABOUT THE ROLE AND TEAM**: · The Knot Worldwide is looking to add Customer Experience Reps to our growing department. You will partner with our team members that focus on Couple Support, Registry and/or Stationery both in local TKWW offices as well as remote locations, to help ...
-
Solution Architect
2 days ago
Fortinet Gurugram, Haryana, IndiaAs a member of the Subject Matter Expert (SME) Engineering Department, you will work closely with the Account Team to position our Portfolio of SecOps Solutions. · **Responsibilities**: · - Member of the SME team which covers India region (India & SAARC Region) · - Expected to wo ...
-
Project Coordinator
3 days ago
Delta Web Services Gurgaon District, Haryana, India**Location: · - ** Gurugram, Haryana · **Experience Required: · - ** 3+ Years · **Roles & Responsibilities: · - ** · - Ensure that each crew has the tools it needs to meet project milestones · - Create project schedules that include materials estimates and manpower needs to be su ...
-
Community Associate
3 days ago
WeWork India Management Gurugram, Haryana, India**About us** · WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work. · WeWork India, is run by the Indian real estate conglomerat ...
Associate/Senior Associate, Member Success - Gurugram, India - GLG
Description
GLG is seeking candidates for a Member Solutions (Associate/Senior Associate) position in Gurgaon.
Member Solutions are responsible for delivering exceptional customer support for and managing relationships with GLG's Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals.
This is a fast-paced customer service position in which Associates interact with Network Members daily, answering questions through multiple channels.
Specific responsibilities include (but are not limited to):
As a Member Solutions, each day will present a variety of inquiries from both Network Members and colleagues ranging in complexity and level of urgency. You will learn to master the Network Member relationship workflow while developing business acumen, time-management skills, professionalism, negotiation and communication skills.
You will also
An ideal candidate will have the following :
We seek bright, positive and flexible people who also: