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    Branch Manager - Vadodara, India - Waytogo Consultants

    Waytogo Consultants
    Waytogo Consultants Vadodara, India

    1 week ago

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    Description
    • Generate sales through assets, liability and other banking products as well as TPP
    • Monitor on a regular basis the actual achievement of sales targets vis-à-vis plans for the branch; take necessary action to minimize deviations, if any
    • Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions
    • Reduce customer dormancy and customer attrition
    • Ensure branch target achievement through effective upselling and cross
    • Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively &quantitatively
    • Ensure effective execution of marketing campaigns and conversion of customer referrals
    • Drive Business growth through prospective high net worth individuals, along with
    • Relationship managers to maintain positive relationships
    • Address customer queries and grievances escalated by the branch personnel in a timely manner
    • Ensure Lead sharing with respective Business like for Assets etc.
    • Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting
    • Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit
    • Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.
    • Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel
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