Salesforce Support, Order to Cash - Hyderabad, India - S&P Global

S&P Global
S&P Global
Verified Company
Hyderabad, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

The Team:


The Role:


In this role, you will be working with a team of enthusiastic members supporting our Salesforce and OTC technical solutions and guiding our business partners & end users with industry best practices, solution design, & creating long term value to our customers.


The Key Responsibilities Are:

Support S&P Global's critical CRM system for continuous excellence in OTC Development Team.
Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and related teams.
Engage with stakeholders and understand requirements for issue resolution
Be an active member of a technical support team and manage the resolution of critical incidents
Assist in creating comprehensive technical documents
Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary
Supervise activities between resources, and facilitate smooth workflow for service delivery
Build Knowledge Base articles, Playbooks, documentation
Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology
Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement
Be up to date with current field practices to enhance service standards and delivery
Understand end-to-end solution and integrations in the overall architecture
Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results
Be able to work in a modern ITSM system (preferably ServiceNOW)

(Basic Qualification)


What we are looking for:


Should have at least 2 years experience working with Salesforce and/or on a Technical Support Team in a related field.

Basic understanding of Agile best practices
Good understanding of development environments and testing processes
Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions
Bachelor's Degree or Master Degree in Engineering or equivalent
Excellent team player & interpersonal skills
Experience collaborating with clients on business process enhancements
Experience working in an ITSM or Service Desk Environment


Preferred Qualification:

Knowledge of Salesforce CPQ and Billing, Oracle CPQ or other OTC Applications will be an added advantage
Knowledge of Salesforce Application is a must
Knowledge of ServiceNOW and it's capabilities

LI-USA


  • Equal Opportunity Employer
Professional (EEO-2 Job Categories-United States of America), OPRTON Middle Professional Tier I (EEO Job Group)


Job ID: 278686


Posted On:


Location:
Makati City, Philippines
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