Trainer - Kolkata, West Bengal, India - Wipro Limited

Wipro Limited

Verified Company

Kolkata, West Bengal, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Kolkata, India

Job Description:

Role Profile

Trainer

Role Definition

The role of a trainer is to develop a competency and skill sets in anindividual to perform his/her effectively and efficiently in the workplace.

The trainer should communicate to the trainees about what isexpected out of training in a simple and professional way

Roles and Responsibilities
The trainer plays a pivotal role from start to end of the Domaintraining that includes the following:

Participate in KA and KTrelated activities in the account and work with the client and variousstakeholders to ensure that processes knowledge is documented andtransferred to the operations team
Deliver Generic Domain Specific Modules along with up skillingresources on process.
Structure On boarding Training requirements, Pre Process, CustomerVisits etc.
Ensure that all newemployees go through the defined new learning path for their respectiveroles in the account
Deliverpre-process and process training for new employees
Support new hires during OJT and GO-live
Provide refresher and remedialtraining for existing employees
Ensure all regulatory requirements are complied with from time totime
Maintain trainee data andinformation
Generate trainingreports from time to time
Support any administrative tasks like trainee roster and scheduling etc.
Create/Customizetraining content for delivery
Provide feedback and coaching to analysts on the floor
Take ownership for improvement in analystsperformance
Analyze trainingneeds for employees working for the account.
Responsible for account level Training metrics
Responsible for adhering totraining standardization guidelines defined by the BU TrainingFunction
Responsible towork with ops to bridge gaps during training.

Certifications and Assessments
Standard Trainer Assessment & Domain Certification
B- Domain Process Training Certification

Education
Graduate

Knowledge

Must Have

2 Fluent in English language skills

3 ExcellentCommunication and presentation Skills

4 Good Customer interactionskills

5 PC literate with good system navigation skills

6 Good Data input skills

7 MS Office (Excel, Word, Outlook)skills - Basic

8 Task Management & Organization skills

9Problem solving skills

10 Professional experience in Industryenvironment

11 Ability to engage with the client and run/leadworkshops

12 Excellent Facilitation and influencing skills

Good to have
-
Advanced Research Skills:

-
Content Design & Development Skills:

**Experience in handlingLMS activities

Experience

Must Have

1. A Deep Knowledge of the Business

2. The Ability to Measure and Assess Staff Training Needs

3.Strong Communication and Interpersonal skills

4. A Passion forContinuous Learning

5. Innovative Thinking

6. EmbraceEfficiency

Good to have

Prior experience in similar role

ID Certification and Technical Skills

Behavioral Skills and Attributes

Assertive Communication

Conflict Resolution Mindset

Able to balance work and life

Good Time Management

Self-improvement Mindset

Good Stress Management/Resilience

Patience
Training (Ops)

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.