Customer Care Associate - Kochi, India - 18 Steps

18 Steps
18 Steps
Verified Company
Kochi, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Greetings from 18 Steps Consultants

Our client, one of the leading stock broking company is hiring:

Position
:
Customer Care Executives with Hindi speaking skill

Posting:
Cochin (HO)

No


of positions:
20


Education:
Graduation (any)


Experience:

Freshers (with Hindi speaking skills) or 2 to 4 years of experience in call center (with Hindi speaking skills).


Salary: 20K/month for Freshers. For experienced, will give reasonable hike from existing CTC.


Food and Accommodation:
No


Age:
Below 30 years


Interview mode:
Online or offline


Key responsibilities:


  • Handling client Inbound calls related to their accounts and services, could be technical and nontechnical queries.
  • Should be able to communicate in English & Hindi with the clients
  • Would be responsible to tag all clients communication in the system
  • Ensure client satisfaction by providing best suitable response / resolution on calls to clients
  • Timely and proactive delivery of work assigned needs to be ensured.

Salary:
₹20, ₹27,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Life insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (required)

Language:


  • English (preferred)
  • Hindi (required)
  • Malayalam (preferred)

Speak with the employer
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