Help Desk Support - Chennai, India - Solid Systems Global
Description
Provide a single point of contact for an incident ticket- Monitor the helpdesk tool for open and pending tickets raised by end users
- Receive incidents, change requests, and queries from end users or IT staff through one of the agreed modes of communication
- Assign the incidents to appropriate technical group and categorize into appropriate severity or priority group
- Route calls to the vendors in case of issues pertaining to vendors
- Log tickets generated by alerts in the tools
- Update incident status to users periodically and as per the communication standards
- Reporting and Documentation
- Some basic knowledge about SAP / MES Support
Salary:
₹16, ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Chennai,
Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)
Experience:
- Help Desk Support (required)
Speak with the employer
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