Guest Service Associate - Mumbai, India - Passcode Hospitality Pvt. Limited

Description

• Mark tables appropriately to food order for each course
• Set up the dining table and or tray according to the order accurately in a timely manner
• Deliver inroom dining order to the guests in a timely manner, within the quoted time
• Provide excellent service at all time to all of our guests
• Assist Guests courteously and efficiently, providing service for any guest's request
• Extensive knowledge of food and beverage in order to assist guests with suggestions and upsell our product, including liquors and cocktails.
• Pick up the table after the use by the guests or as per guest's request.
• Do all the side works and preparations of the equipment for the continuation of the operation
• Make sure that all silver and glasses are wiped and spotless
• Check accuracy of order before delivering be sure it is complete.
• Make sure that all product served are accounted for on the final bill before presenting it.
• Verify guest satisfaction before leaving the room
• Anticipate guest needs, as to where guests will never have to ask for anything
• Attend all food and beverage training classes
• To wish each and every guest a good day/evening before departing the room
• At the end of the shift deliver all checks and report to the appropriate place according to rules
• Setting and maintaining the In-Room dining environment and material perfectly clean as per side work description.
• Following the posted opening and closing duties and side work sheet
• Attend daily premeal/communication meeting
• Attend monthly department meeting
• Always carry a master key, bottle opener, door stopper and pager when delivering or picking up tables and trays.
• Generate a good atmosphere

• Flexible schedule
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

• Day shift
• Evening shift
• Morning shift
• Rotational shift

• Commission pay

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

• Experience in hotels and restaurants.

• Bachelor's (preferred)

• 1 year (required)