Customer Care Executive - Ahmedabad, India - dermatouch

dermatouch

Verified Company

Ahmedabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Resolving customer complaints and providing solutions to their problems.

Gathering and analyzing customer feedback to improve customer satisfaction.

Keeping accurate records of customer interactions and transactions.

Staying current with product and service information to answer questions accurately.

Providing excellent customer service and building strong customer relationships.

Following up with customers to ensure their needs have been met.

Escalating complex customer issues to the appropriate department for resolution.

Assisting with the implementation of new customer service processes and procedures.

Continuously seeking ways to improve the customer experience.

Strong verbal and written communication skills.

Excellent interpersonal and customer service skills.

Ability to handle stressful situations and remain calm under pressure.

Ability to work independently and as part of a team.

Proficiency in computer use and typing.

Ability to learn new systems and processes quickly.

High school diploma or equivalent; a bachelor's degree is a plus.

Previous customer service experience, preferably in a fast-paced environment.

Salary:
₹14, ₹20,000.00 per month

Schedule: