Customer Service Representative - Nungambakkam, Chennai, Tamil Nadu, India - VAS India Consulting

VAS India Consulting
VAS India Consulting
Verified Company
Nungambakkam, Chennai, Tamil Nadu, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities:

  • Handle customer complaints and escalations with empathy and professionalism, striving to resolve issues to the customer's satisfaction while adhering to company policies and procedures.
  • Provide product information, recommendations, and assistance with order placement, tracking, and returns.
  • Collaborate with cross-functional teams such as sales, marketing, operations, and logistics to address customer inquiries and ensure a seamless customer experience.
  • Maintain detailed records of customer interactions, inquiries, and resolutions using CRM software or other relevant tools.
  • Proactively identify trends or recurring issues and escalate them to the appropriate teams for resolution and process improvement.
  • Stay informed about product updates, promotions, and company policies to communicate accurate information to customers.
  • Contribute to a positive work environment by actively participating in team meetings, training sessions, and initiatives aimed at enhancing customer satisfaction and loyalty.

Job Types:
Full-time, Permanent, Fresher


Job Types:
Full-time, Permanent, Fresher


Salary:
₹25,000.00 per month


Benefits:


  • Food provided
  • Health insurance
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)

Work Location:
In person
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