Agm - Network Analytics - Mumbai, India - Vodafone Idea

Vodafone Idea

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Req ID:

Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role
Network Insights Analytics

**Job Level/ Designation
M2

Function / Department
CXX - Network Analytics

Location
Mumbai

Job Purpose
Responsible for the Network and Customer Experience management

Key Result Areas/Accountabilities

Responsible for monitoring the customer experience through different platforms
Create trends/insights from captive/crowd sources on customer/network experience
Automation of reports and data collection
Ensure the validity and authenticity of the data from different sources
Interface with different stake holders like SNOC/Network operations

Core Competencies, Knowledge, Experience

Overall knowledge of the network architecture and systems
Knowledge of analytical tools and network performance management systems
Knowledge of software solutions scripting, databases, etc.
Engineering Degree with 10+ years of experience on Analytics/Customer Experience management.
Getting insights on network/customer experience using different data sources
Accurate and timely reporting of data

Must have technical / professional qualifications
BE - Computers/Telecom

MBA - Optional

Data Analytics - Optional

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership