CRM (Fluent English) - Raipur, India - Great find recruitment
Description
Position-CRM (Customer Relationship Management-FLUENT ENGLISH)
for a reputed MNC located in raipur.
**Qualification
- MBA/PGDM**
Experience: 2 years+
Salary: 24,000 to 25,000
Call:
Aarti
-
Roles and Responsibility:
- Responsible for creation and implementation of CRM process and structure.
- Ensuring delightful customer experience from the prospect to the handover stage for the customer.
- Responsible for recruiting, inducting, training, managing, motivating, leading and developing the CRM team to the company standards.
- Ensuring timely query resolution within TAT and handling escalations and resolving them and controlling the matrix.
- Providing overview of various MIS and feedback for management review. Ensuring adherence to processes, policies & procedure within the TAT.
- Coordinating with various banks in order to facilitate the bank tie up for disbursement of loans to customers.
- Stream line processes between back office, RMs & Accounts. Measure team performance through collections/CSSM scores.
- Meet all customers briefly on their visits to office/site. For exceptional customer cases, strictly follow Internal Memo process(IOM), personal involvement.
- Assure customer files/data safely stored and no loss/misplacement ofany important document.
- Assist team in meeting deadlines (agreements/registrations/payments)
- Arrange for training of team member on technical skills (CRM, SAP, MS Office)
- Assure all KYC (Pan card/passport/OCI) documents collected for all customers.
- Assure allotment/agreement process followed strictly.
- Assure team hands over important legal documents only to customers ortheir authorized personnel (letter required)
- Assure the maintenance & timely updation of Master sheet (password locked excel)
- Assure the maintenance & timely updation of allotment/agreement dates.
- Maintain the slab construction dates of all towers.
Job Types:
Full-time, Regular / Permanent
Salary:
₹24, ₹25,000.00 per month
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)
Experience:
- CRM: 2 years (preferred)
Speak with the employer
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