Adp Freedom Service Pune 140078 - ADP

ADP

Verified Company

Pune, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Client Solution Consultant:

As a

Client Solution Consultant you will ensure timely and accurate configuration of the payroll-related items through quality assurance, testing within multiple payroll platforms. Do you have a passion for out-of-the-box thinking and a commitment to making sure clients get the most for their investments? At ADP, the Consultancy Team is driven by our clients' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information - helping clients confidently use our products and setups with ease. You provide the expert support that makes our integrated solutions stand out.

ROLE IN TERMS OF TASKS:

Your main task will be to ensure delivery of excellent service through:
Resolving client queries, issues and requests to client satisfaction within agreed service levels
Identifying and implementing service, process and product improvements
Managing client expectations with regard to case resolution timescales
Certify all output provided to the client
Accurate and timely payroll delivery

Others:

Contributing to root cause analysis and implementing solutions to prevent reoccurrence of client queries, issues and requests
Actively manage own knowledge and skills to meet task productivity and quality standards in addition to sharing with the rest of the client support team.
Input & check the payroll output for accuracy and to meet legislative requirements
Maintain knowledge of current ADP products and services and current statutory legislation
Review and analysis Net Promoter Score (NPS) feedback and create management action plans, as appropriate

WHO WE ARE LOOKING FOR:

Minimum of 3 years' experience working in a bureau environment (HR department or CDL)
Proficient in MS Excel
Good Knowledge of English (mandatory)
Payroll experience
Experience of working with a CRM tool
Good communicator both verbally and writing
Good qualities in managing Client Relationship
Organized and methodical
Target driven, selfmotivated and a good learner

At ADP, you will have the potential to continually progress, within one global organization.

#LI-DNI

Client Solution Consultant:

As a

Client Solution Consultant you will ensure timely and accurate configuration of the payroll-related items through quality assurance, testing within multiple payroll platforms. Do you have a passion for out-of-the-box thinking and a commitment to making sure clients get the most for their investments? At ADP, the Consultancy Team is driven by our clients' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information - helping clients confidently use our products and setups with ease. You provide the expert support that makes our integrated solutions stand out.

ROLE IN TERMS OF TASKS:

Your main task will be to ensure delivery of excellent service through:
Resolving client queries, issues and requests to client satisfaction within agreed service levels
Identifying and implementing service, process and product improvements
Managing client expectations with regard to case resolution timescales
Certify all output provided to the client
Accurate and timely payroll delivery

Others:

Contributing to root cause analysis and implementing solutions to prevent reoccurrence of client queries, issues and requests
Actively manage own knowledge and skills to meet task productivity and quality standards in addition to sharing with the rest of the client support team.
Input & check the payroll output for accuracy and to meet legislative requirements
Maintain knowledge of current ADP products and services and current statutory legislation
Review and analysis Net Promoter Score (NPS) feedback and create management action plans, as appropriate

WHO WE ARE LOOKING FOR:

Minimum of 3 years' experience working in a bureau environment (HR department or CDL)
Proficient in MS Excel
Good Knowledge of English (mandatory)
Payroll experience
Experience of working with a CRM tool
Good communicator both verbally and writing
Good qualities in managing Client Relationship
Organized and methodical
Target driven, selfmotivated and a good learner

At ADP, you will have the potential to continually progress, within one global organization.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected vet