L1 Ic2 Ebs Support - Pune, Maharashtra, India - Jade Global

Jade Global
Jade Global
Verified Company
Pune, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
ID: 7079 | 2-4 yrs | Pune | careers


Responsibilities:


  • Troubleshoot and resolve technical and database issues
  • Maintain Service Level Agreement documentation, SOPs
  • Assist with Incident Resolution and user complains for L2 support
  • Escalate problems and issues to relevant department/managers

Requirement:


  • Diploma/Degree in Engineering (Computer / Telecommunication), Computer Science or Information Technology or equivalent
  • Experience in ERP (Oracle, iScala), CRM( Oracle, Salesforce), risk assessment work and Hospitality industry will be advantageous.
  • Excellent verbal and written communication skills.

Work location :
Pune
**Working hours : 24*5 support on Weekdays, Weekends - only night shift IST in rotation
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