No more applications are being accepted for this job

Customer Support Associate - Gurgaon District, Haryana, India - Recruit kart private limited

Recruit kart private limited

Verified Company

Gurgaon District, Haryana, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Roles and Responsibilities

Resolve the customer concern to be in line with standards defined basis client policies and guidelines.
Make decisions according to the defined Policies and Procedures with High level of accuracy
Responsible to deliver high quality and productivity results that meet the identified targets.
Strong ability to multitask and take fast decisions independently
Maintains composure and patience with customers
Energetic, friendly and approachable individuals who that understand the importance of great customer service
Correctly follow Flows and implement different quality standards/definition documents
Be responsible to deliver a high quality, customerdriven, support service resolving customer enquiries at the first point of call wherever possible.
Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.