Account Receivable and Collections Associate - Gurgaon, India - Birdeye

Birdeye
Birdeye
Verified Company
Gurgaon, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Why Birdeye?
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform.

More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.


What You'll Do
This position has responsibility for Billing and Account receivable.

Reporting into the Director of Accounting, this individual will work with India and counterparts in the US corporate offices to ensure accuracy and timeliness of accounting information, efficient and effective processes, compliance with all laws and policies.


Responsibilities

  • Manage AR aging reports on a monthly basis. Making collection calls for past due invoices
  • Create cancel cases in salesforce for retention team to follow up
  • Communicate with customer on check discrepancy and resolve the issue
  • Create chargeback claims with payment gateways and follow up
  • Work with collection agencies to follow up in uncollectible accounts
  • Create cases for CSM and sales rep to regarding customer inquiries
  • Assist with credit card declines and ensure the accuracy of address
  • Review daily billing and make sure the contract is in sales force
  • Send Invoice copies to customers with location level billing

Requirements:


Experience - 3 to 5 Years
**Shift Timing

  • 6.30pm to 3.30am (IST)** Bachelor's degree in accounting required
  • Minimum 3 to 5 years experience in Accounts receivable and collection is required
- experience in a large multinational firm strongly preferred

  • Experience within a US private company subsidiary strongly preferred
  • Must possess excellent communication skills in English with ability to exchange Information with others clearly and concisely.
  • Must be willing to accommodate time zone difference with US corporate offices

Why You'll Join Us


At Birdeye, we know that our success is tied to our customers' success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.


We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.


Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

More jobs from Birdeye
See all jobs of Birdeye