Campus Buffer Bpo 137488 - Hyderabad, India - ADP Pvt Ltd - India

ADP Pvt Ltd - India

Verified Company

Hyderabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Understand the Wildly Important Goals (WIG's) for Smart Compliance and drive the teams to make significant contributions

Develop high performance team playing a key role in organization meeting or exceeding the goals for the Implementation Organization
Responsible for managing client expectations, spearhead transformational activities
Balancing the competing constraints of scope, schedule, budget, quality, resources, and risk to produce the specified product, service, or result
Assess/evaluate client needs for initial scope of project, determine project plan. Desire to strongly lead clients
Ensure customer satisfaction through followup, client responsiveness, and thorough communication.
Responsible for managing client expectations.
Ability to manage multiple clients and projects/tasks simultaneously.
Ability to analyze business problems and assist in design solution
Strong internal communication skills including ability to work with all levels of the organization (development, sales, operations etc.).
Strong focus on team environment.
Assist in creating processes and procedures that will streamline implementation processes. This will include documentation needed for internal/external clients.

#LI-DNI

Developing longterm relationships with clients through managing and interpreting their requirements.
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Follow communication procedures, guidelines, and policies
Take the extra mile to engage with customers
Strong telephony etiquettes (verbal & active listening skills)
Customer orientation and ability to adapt/respond to different types of changes
Excellent communication skills.
Ability to multitask, prioritize, and manage time effectively
Identifying and assessing customers' needs to achieve satisfaction.
Flexible, adaptable, proactive and selfmotivated
Willing to work in different time zones/ late night shifts
Adherence to quality and compliance guidelines
Ability to take quick decisions and respond to Customer inquiries
Able to work in 24/7 environment

Looking for:

Degree
Graduates from commerce & science background (B. Com/B.Sc./BBA)
60% aggregate throughout academics
Flexible for Night shifts

What we offer:

INR 3.00 lacs CTC (includes 12% variable component which will be paid as a lumpsum in April every year)
Shift Allowance
Insurance coverage of 5 lacs for Self and dependents (Can be increased up to 20 lacs)
Transport facility

Diversity, Equity, Inclusion & Equal Employment Opportunity at

ADP:
ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity.

ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.