Insurance Associate - Noida, India - MetLife
Description
Basic Function:
Review and count incoming records and translate those records into transactions. Activities are researched and the request is processed as per procedure
Primary External Interactions:
- SME / Trainers at the client end for training.
- Contact customer advocate, customer for purposes of research on claims.
Pre-requisite:
Educational Qualification
- **Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.**
Work Experience Requirements:
Experienced
12-18 months of customer service experience in non-voice/blended environment
Fresher's
Technical Skills
- Computer navigation skills
- Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
- Minimum knowledge of MS Excel and MS Word.
Process Specific Skills
- Effective communicator / Speaks clearly & succinctly.
- Strong understanding and comprehension of the English language
Pre-requisite skill sets
Associate
Knowledge
Trainer
Assistant
Manager
Education -College (Graduation). For specific qualification, please specify.
X
Specialized Skill-sets Required - Please specify
O
Minimum Work Experience (Years)
Up to 1 year of work experience
Skills-Customer Service
O
Skills-Problem Solving/Analytical Ability
X
Judgment and Decision Making
X
Skills-Handle Multiple Task/Time Mgt.
X
Skills-English reading and writing
X
Skills-English spoken
O
Keyboard Accuracy
X
Eye for detail
X
People Management skills
NA
Performance Management skills
NA
X - Required
O - Optional
NA - Not Applicable
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world.
Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
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