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    International voice process - Hyderabad, India - Snaphunt

    Snaphunt
    Snaphunt Hyderabad, India

    4 days ago

    snaphunt background
    Full time
    Description

    The Offer

    • Attractive Salary & Benefits
    • Opportunity within a company with a solid track record of performance
    • Join a market leader within Consulting

    The Job

    You will be responsible for :

    • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
    • Partnering with the sales team to ensure that new customers are onboarded successfully.
    • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
    • Ensuring a high level of customer renewals.
    • Building strong product expertise and providing training & ongoing support as required.
    • Providing feedback and advocacy on customer pain-points to internal teams.
    • Handling inbound calls and emails in a professional manner.
    • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
    • Working with various internal teams to ensure prompt and accurate order processing and delivery.
    • Escalating customer feedback as required.

    The Profile

    • You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Consulting industry.
    • You possess excellent interpersonal as well as written and verbal communication skills.
    • You are a strong networker & relationship builder
    • You pay strong attention to detail and deliver work that is of a high standard
    • You possess strong analytical skills and are comfortable dealing with numerical data

    The Employer

    Our client is a promising placement company, operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. Our client has been offering a wide range of staffing and placement solutions across different industries, private, public sectors and for companies of all Sizes.

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