Customer Care Executive - Gautam Budh Nagar, India - Varijalifestyles Pvt.

Varijalifestyles Pvt.

Verified Company

Gautam Budh Nagar, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
Customer Service Executive

Job Overview:

As a Customer Service Executive, you will be responsible for addressing customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction.

You will interact with customers via various channels to provide information, troubleshoot issues, and offer solutions.

Responsibilities:

Issue Resolution:
Resolve customer complaints, issues, and queries in a timely and effective manner, ensuring a positive resolution.

Product/Service Knowledge:
Acquire in-depth knowledge of the company's products/services to effectively address customer inquiries and provide accurate information.

Documentation:
Maintain detailed records of customer interactions and transactions, including recording complaints and actions taken.

Feedback Handling:
Gather feedback from customers to identify areas for improvement and relay this feedback to the relevant departments.

Team Collaboration:

Collaborate with other departments, such as sales or product development, to provide comprehensive solutions and enhance the customer experience.

Process Improvement:
Continuously identify opportunities to streamline processes and improve efficiency in customer service operations.

Adherence to Policies:
Ensure compliance with company policies, procedures, and standards of service.

Requirements:

Proven experience in a customer service role, preferably in a similar industry.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and the capacity to handle challenging situations with patience and empathy.

Familiarity with CRM systems and practices.

Ability to multitask and manage time effectively.

A customer-centric mindset and a commitment to delivering exceptional service.

Qualifications:
To excel in this role, you will need the following qualifications and skills:

Bachelor's Degree
Strong written and spoken communication skills in both English and Hindi
Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
Proficient in conflict resolution skills
Ability to organize and prioritize effectively.
Outstanding organizational, relationshipbuilding and interpersonal communication skills.

Salary:
₹15, ₹20,000.00 per month

Schedule: