User & Application Support Engineer for Equity- SOPHIS - Bengaluru, India - Natixis Services in India

Description

Natixis Corporate & Investment Banking is a leading global financial institution that provides advisory, investment banking, financing, corporate banking and capital markets services to corporations, financial institutions, financial sponsors and sovereign and supranational organizations worldwide.

Our teams of experts in close to 30 countries advise clients on their strategic development, helping them to grow and transform their businesses, and maximize their positive impact. Natixis CIB is committed to aligning its financing portfolio with a carbon neutrality path by 2050 while helping its clients reduce the environmental impact of their business.

As part of the Global Financial Services division of Groupe BPCE, the second largest banking group in France through the Banque Populaire and Caisse d'Epargne retail networks, Natixis CIB benefits from the Group's financial strength and solid financial ratings (Standard & Poor's: A, Moody's: A1, Fitch Ratings: A+, R&I: A+)

Main responsibilities and duties of the role:

• Participate in the support of Pre-trades sales tool, Equity trading systems in the APAC region.
• Maintain good relationship with Front, Middle and Back Office users, provide both technical and functional assistance.
• Prioritize work with users to identify and resolve issues.
• Work closely with development team to ensure quality of deliverables.
• Participate / coordinate in system testing and release management activities.
• Proactive automate manual works and improve health check monitoring tools. KPI & Metrics to measure / improving their performance.
• Follow-up the progress/closure on incident management.
• Monitor the Equity systems to ensure their stability and reliability.
• Participate to documentation by updating Confluence page, logging incident tickets and Jira for BAU tasks.
• Provides level 1 and level 2 support, works on shift assuring the accessibility of applications hosted in Head office and in Asia, mainly:

Booking Systems : Sophis

Pretrade system : Tradevision , VIP K2 , MAPS ( internal )

• Participates in the delivery of projects, including but not limited to:

Systems enhancements & efficiencies

Upgrade of existing systems or roll out of new systems for APAC platform

Head-Office systems/processes roll out in APAC

Technical skill requirements:

• Software : Sophis
• Middleware tools :Ctrl-M, Zabbix, XLDeploy, Grid Computing (Datasynapse, in house), MQ
• Scripting language : Perl, Powershell, Shell
• Operating system : Windows, Red Hat, Solaris
• RDBMS : Oracle, Sql server
• Good writing & oral English skill.

Job Qualification:

• Bachelor degree holder in computer-related field
• 3-5 years experience Application Support role preferably in Equities Trading
• Excellent analytical and problem-solving skills
• Basic understanding on Equities / Fixed Income products or knowledge of financial market.
• Stress resilient
• Strong communication and collaboration skills Team player
• Excellent professionalism, availability, autonomy and rigor
• Excellent proactivity on incident remediation and continuous improvement / automation