Sales CRM - Chennai, Tamil Nadu, India - DJH Renault

DJH Renault
DJH Renault
Verified Company
Chennai, Tamil Nadu, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Relations Manager - Essential Duties

  • Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
  • Ensures that new vehicles are properly prepped for delivery.
  • Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
  • Coordinates customer followup programs.
  • Works with salespeople to ensure that postsale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
  • Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
  • Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factorygenerated surveys.
  • Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
  • Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
  • Reviews all postsale service cases with the service manager once a month.
  • Maintains a file of the dealership's customer satisfaction achievements.
  • Assists service customers during the morning service rush, when possible.
  • Writes articles for customer newsletters.
  • Attends sales, service and management meetings.
  • Maintains a professional appearance.
  • Other tasks as assigned.

Education and/or Experience

  • Any Bachelor's degree.
  • Minimum three to four years of relevant experience as a Manager in Customer Relations (Automobile Retail Industry).

Salary:
₹30, ₹40,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Provident Fund

Shift:

  • Day shift

Experience:

- total work: 1 year (preferred)


Ability to Commute:

  • Chennai, Tamil Nadu (preferred)

Ability to Relocate:

  • Chennai,

Tamil Nadu:
Relocate before starting work (preferred)


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