Associate, Application Support - Mumbai, India - Ares Management

Ares Management

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Over the last 20 years, Ares' success has been driven by our people and our culture.

Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future.

Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

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Job Description:

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES

Act as a liaison between the business users and IT
Strong sense of ownership in handling support incidents, requests, follow ups with clients until resolution. Should have sense of urgency in responding to trading desk requests and questions.
Responsible for effective communication and interaction with trading desk, portfolio managers, and project teams
Working with development teams to design solutions, and manage adoption and support
Responsible for data analysis, detailed understanding of business workflows, ability to document support workflows
Responsible for effective communication and interaction with trading desk, portfolio managers, and project teams
Strong familiarity with ITIL processes such as IT Operations, Release, Change, and Access managements
Strong familiarity with ITSM tool ServiceNow, logging all incidents, requiring accurate priorities, detailed descriptions of issues, updates and resolutions including composing and creating RCA tickets
Participate in afterhours rotational on call support including US Holidays

QUALIFICATIONS

Education:

BS in Computer Science or equivalent technical training and professional work experience.

Experience Required:
year's of progressive experience in Finance industry as Application Production Support

Detail oriented, focus on understanding life cycle of a trade, ability to perform analysis and clearly communicate gaps in analysis to business and requirements to development teams
Excellent verbal and written communication skills
Prefer exposure to one or more of the following business platforms related to investment management
Trading and Settlements Platforms (example
Black Mountain Systems
Everest),Portfolio Accounting (examples
Advent
Geneva, Markit
Wall Street Office), Risk Management systems or performance reporting systems (Eagle
PACE, data warehouse)
Strong background with SQL, particularly T-SQL, Tableau, some development with C#, JavaScript

Productivity tools

Jira, Confluence, MS Office tools for documenting requirements, etc.
Prior exposure to ServiceNow support, Oracle Fusion support, or Sharepoint support is a plus.

General Requirements:

Analytical bent of mind
Able to read, comprehend and make logical conclusions from the data
Expertise in excel, PPT etc.
Power BI knowledge an added advantage
Good communication skills
Prefer prior experience Investran, eFront, World Investor or similar Investor reference data management platform.

Reporting Relationships

Manager, Application Support