Front Desk Executive - Chennai, India - Brooks Musicals Private Limited

Description

• Greet all guests courteously using name recognition whenever possible.
• Complete daily checklists and practice sincere warm hospitality and courtesy at all times.
• Responsible for providing prompt yet personal service.
• Understand and communicate promotions and enhancements effectively to our guests.
• Handle special requests during guest/members/students visit, followup and coordinate future visits.
• Update guest/members/students Profiles.
• Actively participate in training and continuing education related to the new promotions, new classes, etc.
• Complete projects in a timely manner as required by Supervisor or Manager.
• Maintain a clean, neat and organized Front Desk area.
• Facilitate the proper tracking of guests and members at the Studio.
• Answer incoming telephone calls and take messages as well handle all general enquiries.
• Update attendance of classes and other activities.
• To be able to conduct Studio facility "show around" and successfully sell the Music Instruments/Vocal/Dance/Public Speaking Classes to all prospective guests & members.
• Understand the responsibilities of all classes like Piano/Keyboard, Guitar, Western Vocals, Violin, Hindustani Vocals, Dance, Dance and Fitness, Yoga and Public Speaking, etc.
• Promote enthusiastically all classes, activities & services that are offered at Brooks Musicals.
• To periodically check on the cleanliness and supervise the housekeeper. To oversee the cleanliness and general organization of the reception area, classrooms, musical instruments, Public area, etc.
• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene (Corona, etc.) and Fire Life Safety.
• To post into the Brooks Portal any charges that may be incurred by Guests & Members and accomplish accounting procedures.
• Ensure Brooks Portal is updated with all necessary details.
• Handle cash as per company policy and procedure.
• To oversee the reservation, payment and tracking procedures established for the use of the different classes.
• Act highly responsible & reliable.
• Ensure Brand Standard/Brand Service Standards are consistently delivered to our guests.

• No

• Evening shift

• Performance bonus

We daily and regularly clean and sanitize our studio, all client are asked to use mask, use hand sanitizer when they are in the studio.

• English (required)
• Tamil (required)
• Hindi (preferred)