Customer Support Executive - Coimbatore, India - Super Cluster Pi

Super Cluster Pi

Verified Company

Coimbatore, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
Associate, Customer Support Department

Work Location:
Coimbatore preferred.

Supercluster Pi is a house of health & wellness brands. We are looking for a talented customer support person who can connect well with the customers and our brand.

FRESHERS also invited to apply.

Required Skills and Qualifications

Proven customer service experience of 1 years, in ecommerce/D2C Business
Knowledge of Shopify, Ship rocket, Grow Simple, Picker & Exotel would be preferred
Proficient in Google Drive (Sheets, Docs), with aptitude to learn new software and systems

Responsibilities:

Researching product details or company policies to answer questions
Processing orders, including collecting shipping information and processing payments
Providing information about products and services including pricing, availability, delivery options, and order status
Responding to questions about products, shipping, returns, exchanges, and other topics
Providing customer service and troubleshooting issues with various ecommerce platforms such as Shopify
Answering questions about products, shipping rates, billing issues, return policies, etc. across the website & marketplaces
Creating and maintaining records of customer interactions with the company or its affiliates
Handling invoicing, credit notes, returns, exchanges, and other customer service issues related to online purchases
Assist customers with aftersales service issues.
Deal with orders in the back office and liaise with logistics
Be a primary contact for customer inquiries about our products and brand.