Sales and Support - Mumbai, India - Hike Education

Hike Education
Hike Education
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Roles & Responsibilities

Outbound call process (min calls in a day).

Completing 3 hours connected call duration by the day end.

Responsible for the student Help/ issues over calls.

Grievance handling/ query handling based on the academics and curriculum.

Taking feedback from the students.

Handling escalations & cancellation of students, working towards retention.

Provide accurate, valid and complete information by using the right methods/tools.

Handle student complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

Follow communication procedures, guidelines, and policies.


Salary:
₹20, ₹28,000.00 per month


Benefits:


  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Paid time off

Day range:

  • Monday to Friday

Shift:

  • Day shift

Supplemental pay types:

  • Commission pay
  • Performance bonus
  • Yearly bonus

Travel requirement:

  • No travel

Application Question(s):

  • How many years of experience do you have in Sales and Support?
  • What is Current/last monthly in hand salary?
  • We must fill this position urgently. Can you start immediately?
  • Are you comfortable commuting to this job's location (Andheri East. Mumbai)?
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