Customer Care Executive - Gurgaon, India - Tattva Wellness

Tattva Wellness

Verified Company

Gurgaon, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Customer Relationship Executive

Tattva Spa is seeking to hire an experienced

Professional with fluent communication skills for joining its
CRM Department (Inbound + Outbound).

Job Title:
Customer Relation Executive (CRE)

Job Location
:
Gurgaon (Preferred location residing in Gurgaon)

Work Experience
:1-3 yrs

Perks and Benefits - Perks and Benefits Sales incentives up to INR 20,000.

Job Profile:

Drive adoption and utilization of CRM platform, including reporting and dashboard analysis for tracking key business metrics
Be the voice of Tattva Spa and first point of contact for all incoming queries (through calls, website and social media)
Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa services, whilst following up with prompt feedback
Schedule appointments for guests in an efficient manner through online tools
Develop understanding of beauty and spa business (therapies and its advantages) and be able to guide guests on the same
Actively seek guest feedback and maintain records of the same while escalating to the relevant internal teams for service or process improvement
Actively track all social media for guest feedback and maintain related MIS
Follow SOP to ensure standardized experience for guests at the spa
Promote memberships and manage membership queries. Promote Gift vouchers and manage related queries
Work closely with the marketing and sales team to plan and execute strategy for customer care to achieve business goals.

Important:

CRM team at Tattva Spa has rotational working Saturday & Sundays as a large part of our Spa business is focused on weekends.

Customer Relation Executive at Tattva Spa must have strong command over guest experience management and be fluent in English and Hindi languages.

He or She should have strong communication skills - oral and written. Strong working knowledge of Excel and Power-point is also required.

Salary:
Up to ₹29,000.00 per month

Benefits: